Messages and help desk
Conversations and a help desk next to the work
Client talk in ClientOS sits beside the order it is about. You can quote work in the thread and have it accepted and paid in one click, and support tickets live in the same portal.
The self-hosted client portal your agency owns. Pay once.
What you get
7 things messages and help desk does
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One thread per client, one per order
Plus your team’s own channels and direct messages, so the internal conversation about a job sits next to the client one without leaking into it.
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Custom offers, accepted in the thread
Send a priced offer inside the conversation — line items, a discount, a total — and the client accepts and pays it in one click. No separate proposal tool.
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Presence, typing and waiting reminders
See who is online and who is typing, and get nudged when a client or a colleague has been waiting for a reply.
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Saved replies, mentions and reactions
One-click answers for the questions you get weekly, plus mentions, reactions and files in the thread.
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A help desk in the same portal
A ticket queue with statuses, priority, assignee and search; internal notes; merge and snooze; auto-reply, auto-close and a rating when a ticket closes.
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Response targets in your business hours
First-response targets count only the hours you actually work, so a Friday-evening ticket is not already late on Monday morning.
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Email arrives as tickets
A client who replies by email lands in the queue rather than in one person’s inbox. Files are private, reached through signed links that expire.
Where this comes from. Areas 05 (Messages) and 06 (Support) of getclientos.com/features, read on 29 October 2026. Check any line of it against that section of getclientos.com/features or the official docs for this area. Nothing on this page adds a capability those pages do not state.
In the product
See it in ClientOS
A conversation per client and per order, team channels, priced offers accepted in chat, and a built-in help desk with first-response targets counted in your business hours.
Click through it in the instant demo
Either way
Runs on your own server
Every feature above runs inside one installation on a Linux VPS you control, on one domain of your own.
- Your database Clients, orders, messages, invoices and files live in your own PostgreSQL.
- One thing leaves it A license check-in twice a day: the signed license and the version you run.
- No per-seat charge Licensed per domain; every package states unlimited clients, staff and orders.
Keep exploring
The other feature areas
Store and checkout
Sell productized services from your own domain: a sales page per service, five pricing models, packages, add-ons, coupons and a checkout that only creates an order once payment clears.
Read moreOrders and delivery
Briefs, statuses, hand-overs, revisions and approvals that auto-close when a client goes quiet — plus a team task board that builds its own cards from orders and tickets.
Read moreInvoicing and finance
Gapless invoice numbering, pay links, partial payments, credit notes and subscriptions that bill themselves — with profit and loss, expenses and margin by service.
Read moreWhite-label
Your domain, five logo slots and two brand colours that repaint the portal, admin, sign-in, emails and invoices. Rename the words clients read. Clients never see ClientOS.
Read moreLeads and growth
Capture leads from your website, work them through a pipeline with source and value, track short links and a funnel to paid, and reward the partners who send you work.
Read moreSelf-hosting
One A record, one command, and ClientOS runs on your own Linux VPS: Docker, PostgreSQL, file storage and automatic HTTPS. Update, back up and roll back with one command each.
Read moreSecurity and data
Clients, orders, invoices and files stay in your own PostgreSQL database. AES-256-GCM sealed keys, expiring signed file links, 2FA, 122 permissions and an audited read-only sign-in-as.
Read moreSee it working before you decide anything
The instant demo emails you a login to a live ClientOS — the full agency admin and client portal with sample data. Read-only, so you can click anything. Your login works for 3 days. No call, no card.